Refund and Return Policy

Effective Date: 01 December 2023

Thank you for shopping with Cashmere Naqaashi. We take great pride in providing our customers with high-quality products and excellent customer service. Please read our Payment Refund and Return Policy carefully before making a purchase. By placing an order with Cashmere Naqaashi, you agree to the terms and conditions outlined below.

1. Refund Policy:

1.1 Product Quality Concerns: If you receive a product that is damaged, defective, or does not meet the quality standards you expected, please contact our customer service team within [insert number] days of receiving the product. We will work with you to resolve the issue, which may include a refund or replacement, depending on the circumstances.

1.2 Incorrect or Incomplete Orders: If you receive an incorrect item or if your order is incomplete, please contact our customer service team within [insert number] days of receiving the order. We will rectify the mistake and ensure you receive the correct items as soon as possible.

1.3 Return Shipping: In cases where a return is necessary due to product quality concerns, incorrect items, or incomplete orders, Cashmere Naqaashi will provide a pre-paid return shipping label for customers. For international customers, return shipping costs will be the responsibility of the customer.

1.4 Refund Processing: Refunds will be processed within 7-8 Business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

2. Return Policy:

2.1 Non-Defective Items: If you wish to return a non-defective item for any reason other than product quality concerns, please contact our customer service team within 5-7 days of receiving the product. Returns for non-defective items will be accepted within this timeframe.

2.2 Return Shipping for Non-Defective Items: For returns of non-defective items, the customer is responsible for return shipping costs. Please use a trackable shipping method to ensure that the returned items reach us safely.

2.3 Condition of Returned Items: Returned items must be unused, in their original condition, and with all tags and packaging intact. Cashmere Naqaashi reserves the right to reject returns that do not meet these criteria.

3. Cancellations:

3.1 Order Cancellations: Customers may request order cancellations within 24 hours of placing an order. Once the order has been processed and shipped, cancellations will not be possible.

4. Contact Information:

For any inquiries, concerns, or to initiate a return, please contact our customer service team at support@13.235.159.23.

Note: This Payment Refund and Return Policy may be subject to change. Please refer to the policy in effect at the time of your purchase.